The exceptional service at Rossendale Masonic Hall is built on efficiency, and backed by our unique, customer-focussed Service Promise.
No last minute hitches. No technical glitches. Just perfectly located, stylish, comfortable meeting places for your seminar, conference, training days, workshops and more.
- All enquiries will be responded to within 2 hours of receipt, if made by phone or via the website/e-mail*
- You will not be charged any hidden extras. All event costs will be clearly itemised within the initial event proposal, so they are clearly understood.
- The event organiser will receive a detailed breakdown of the event 72* hours prior to arrival.
- The event organiser on the day will be met on arrival by a dedicated Meeting team member when the arrangements for the day will be confirmed.
- All meeting and event rooms will be set up 30 minutes prior to the contracted arrival time (as detailed in the event contract).
- All refreshment breaks and meals will start no later than the times specified and agreed before the event.
- All AV equipment ordered and detailed in the event contract will be set up and ready to use 30 minutes prior to the contracted arrival time.
- Your Meeting representative will conduct a debrief with you before you leave.
- We will send your bill no later than three working days after the event. It will clearly reflect the written quotation, plus any extra charges that you have authorised.
- All enquiries and arrangements will be looked after by a member of our professional Meeting team.
*enquiries received within working hours